QuickBooks Error Code 15102 (When downloading Payroll & QuickBooks Desktop Update) QuickBooks Error Code 15102 occurs when you’re trying to update your QuickBooks desktop or downloading payroll updates. This error code may look like Error 15102: Failed to reset update Causes for QuickBooks error code 15102 1. Download location is not available or perhaps not accessible 2. You’re not logged in as an administrator 3. QuickBooks is running in multi-user mode in the terminal environment Activities to do before fixing this error code If you can open QuickBooks Desktop perform some following for installing the latest update. A. Update QuickBooks desktop 1. Open QuickBooks Desktop 2. Go to Help > Update QuickBooks Desktop 3. choose the Update Now tab into the top and click Get Updates B. Download the latest payroll tax table 1. Open QuickBooks 2. Go to Employees menu > Get payroll updates 3. Select Download entire update. 4. Now select, Download Latest Update Quick Note: Process to repair this issue may complex, it is possible to speak with our experts for quick resolution. 4 easy steps to repair QuickBooks error 15102 THE 1ST STEP: change to the Single-user mode 1. Open QuickBooks 2. Go to File > change to Single-user Mode STEP TWO: Verify mapped file location is correct 1. Press F2 or Ctrl+1 keys through the keyboard and check file location path 2. Then click OK 3. Now navigate to Help > Update QuickBooks Desktop… 4. choose the Options tab 5. Verify the Download location path is correct. If Shared Download is set as Yes which means, the drive in download location ought to be the same drive that appears in the product information If Shared Download is placed as No that means, a directory in download location should be the same drive that appears in the installation directory. 6. An area path is incorrect If Yes for the shared folder is selected, choose No If No for the shared folder is selected, choose Yes 7. Click Save and Close STEP THREE: Remap the drive to a different letter, In the event that location is correct 1. Close your QuickBooks company file 2. Remap your drive to a different letter 3. Open your organization file using a fresh map drive 4. Choose Help > Update QuickBooks Desktop… 5. Click the Options tab 6. Turn Shared Downloads off and turn it on again 7. Verify that download location is utilizing the new mapped drive 8. Click Save and Close After following all the 3 steps, If the exact same problem continue to exist please proceed further aided by the below step. FOURTH STEP: Run QuickBooks Desktop as an administrator 1. Close QuickBooks desktop 2. Make a right-click on QuickBooks Desktop icon 3. Choose Run as administrator 4. Click Yes for allowing UAC permission 5. Download and Install QuickBooks release After following all of the above steps, you’ll no longer face QuickBooks Error Code 15102 but in case it still exists. Please contact our experts.
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